Returns & Exchanges
At Matr Boomie, we want you to love your handcrafted home goods; if you are not completely satisfied, you may return or exchange your items within 30 days of delivery. All returned products must be in their original, unused condition to ensure we can continue supporting our artisan partners through sustainable commerce.
Initiate Your Request
Contact our customer service team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all fragile fair-trade home decor is securely wrapped to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a carrier of your choice to send the package back to our warehouse, ensuring the RA number is clearly marked on the exterior.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing